#FIRSTKEY HOME WINDOWS#

In reply, each agent uses a blanket statement that these are inflationary times and costs are rising to provide rentals and they do not ever negotiate renewals (every renewal agent says this on the phone each and every time).

I have tried talking to several renewal agents as to why the Firstkey renewal is so high above the average YoY renewal in the area and I have used a few objective (longer term at lower cost.) and rental unit negativity points to try to negotiate.

O No options were offered to us for reducing our renewal rate for committing to a longer term In both offers, the monthly pet fee will also unexpectedly increase. If we miss the early renewal offer, we have the opportunity to renew at just above a 12% increase YoY. For our early renewal discount (offered at 120 days prior to renewal that must be accepted 90 days prior to renewal), we have been offered the opportunity to renew at just below a 10% increase YoY for a one-year renewal term.

Average rent increases in the area I live are 4-6% YoY.

If you start renting with FirstKey, then beyond the first term, you should expect a non-negotiable significant rent increase well above the local average rent increase.

However, I will not recommend FirstKey (and it will never get more than a 1-star review from our family) in its current form in how the organization currently handles renewals. initially pushing us on HOA infractions and then realizing it is another neighbor or their unit’s set-up is the actual cause of the infraction) and when they realize they are wrong, they listen, and then support us as renters in the extremely strict HOA neighborhood we’ve found ourselves renting. They also seem to largely know when they are in the wrong (i.e. When you put in a support ticket the right way (i.e., give them appropriate info and follow their ticketing system process), they get it handled appropriately in a reasonable time frame. They know when they are wrong / need to help, as when our home’s refrigerator died in the rental, they determined a new unit was needed, and they nicely compensated us for the spoiled food. Well, no one can get anything done here.Īs a past homeowner for ~10 years and as a FirstKey renter for the past 9 months (since June 2022 after selling our house) as we wait to begin building a custom house, we have found FirstKey is largely a good rental company to work with (I know this goes against the usual FirstKey Homes review you see on Google, Yelp, etc.).

Everyone gives me the 'I submitted this and that’s all I can do' answer. They won’t fix anything in a timely manner or at all. I've filed BBB claims and I am warning everyone, don’t expect a single thing from these people. Took over 2 months to resolve this issue. One last thing, when/if you resign (wish I never did) be careful, they charged me month to month rent that was well over my contracted agreement and I had to pay, or they would consider me late. Now I am furious and had to take a day off work to try and resolves this and when I asked about the garage door he ordered and where it was, he hung up on me. request was closed out and to never be fixed. I've kept good notes and he indeed told me it was on order and would be replaced. When I questioned Anthony Poindexter where my garage door was, he told me that would be delivered 2 weeks ago was, he got defensive and said he doesn't lie and never ordered a garage. Even then, it'll be 2 more days before they can even get anyone out. Now it’s completely broken leaving my belongings at risk of theft and it has taken me 8 hours to get someone on the phone. Yup, was told 2 weeks ago this was on order. It took me over a year to get these replaced after empty promises over and over.

#FIRSTKEY HOME WINDOWS#

When I moved in, I had 2 broken windows that were not secure and letting heat and air and bugs in and out. I continued to call back and another month later got the part replaced. Then they closed the ticket and left my wife and I to deal with the freezing temps for weeks. This past winter I was told the part to fix my heat was on order.

Then they close out the ticket and I am left with no resolution, or they tell me it'll get fixed and never fix it. I open a ticket, they come out and look at it and take pictures and tell me that first key homes won’t replace it. I have had many experiences with the maintenance staff and customer service. Since move in I have fought to get 2 broken windows replaced, went 2 months with no heat during the coldest parts of the month and have spent my entire tenure here trying to get a garage door replaced that was also broken and poorly repaired upon move in. Take my advice, don’t rent with first key homes. I’ve lived in a first key homes location for about 13 months.

Firstkey home